1. How can I get a sample to check quality?
For standard samples without logos, we provide them for free, though courier fees apply. For custom logos, we create artwork for approval and charge a nominal model fee, which is refundable for orders meeting specific criteria.
2. Can you customize the shape or logo?
Yes, we specialize in customized shapes and branding. Please provide a high-resolution file of your logo for the best results.
3. What logo finishing methods are available?
We offer silk screen printing, laser engraving, heat transfer, and hot stamping among other professional finishing techniques.
4. What is the lead time for samples and production?
Stock samples take about 3 days, while custom samples require 7-10 days. Mass production typically takes 15-20 days after order confirmation and deposit.
5. What are your payment terms?
We require a 30% T/T deposit in advance, with the remaining 70% balance due before shipment. We accept T/T, Western Union, and cash.
6. How are the products packed and shipped?
Products are packed in poly bags with cartons. Shipping options include Express (3-7 days), Air (10-15 days), or Sea (20-30 days) depending on your timeline and budget.