❓ Frequently Asked Questions
Q1: What are your payment terms?
A: We generally accept payment methods like T/T (Telegraphic Transfer), L/C (Letter of Credit), and PayPal.
Q2: What is your delivery time?
A: The delivery time depends on the product type and order quantity. For standard products in stock, we can usually arrange shipment within 15 working days after receiving the deposit.
Q3: How do you ensure product quality?
A: We have a strict quality-control system. Our products are sourced from manufacturers who comply with international quality standards.
Q4: Can you provide samples?
A: Yes, we can provide samples for you to evaluate the quality.
Q5: What about after-sales service?
A: We are committed to providing excellent after-sales service. If you encounter any problems with the products, such as quality issues or operation difficulties, please contact our customer-service team immediately.
Q6: Is the material certified?
A: Yes, the cotton cover is safety certified and the down filling has passed RDS Professional Certification.